One of the London Market's elite offering his view on the issues facing the marketplace.
Q: Can you tell me what are the three most important issues for the marketplace currently? A: I think the most important issue is to stay relevant in the changing environment in which we live. I’m thinking particularly about technology advancements. Secondly, we need to deliver on our promise to pay. We must pay our claims quickly and efficiently. Thirdly, we need to speak better with and understand better the needs of our policyholders.