Encouraging words from one of the most influential people in global (re)insurance.
My vision of our market in three years’ time is one that is utterly customer-focused in terms of the variety and responsiveness of the products we offer, the places we offer them and the service we have in place to back them up. It is easy to lose sight of the customer, especially with our long chain. It is a bit of a cliché, but we need to remember they are far and away our most important asset. If we advocate on their behalf to the best of our best abilities they will be satisfied and remain loyal. Without them, we have nothing.