My proximity to the world of InsurTech/InsTech over the last several months has been both informative and encouraging. 

What a lot of the new startups in this space are doing will probably not resonate particularly in the somewhat detached Wholesale and Reinsurance worlds, but Retail Insurers and Brokers will either be worried or enthused - depending on how willing they are to embrace this disruption.

The over-riding theme is customer engagement, and in this insightful article from insurancethoughtleadership.com they examine 6 key areas of opportunity for the industry.