The team at Insurance Nexus recently asked me to share some thoughts on the future of the insurance claims professional, and you can take a look at the article through the link below.
I'd also like to extend an invitation to join us at the Connected Claims Europe Summit, 24-25 October, in London, and encourage you to take advantage of both the early-bird registration offer, as well as an additional discount using the code: 4858Gareth150
the importance of effective Claims cannot be underestimated, and in fact those insurance businesses that have the best relationship with their policy holders are those which do all they can to support them in times of stress and misfortune. I believe that investment in claims is a necessity. Up-skilling and then retaining talented and empathetic claims professionals can result in increased retention of business, and also the acquisition of new business through recommendation and referrals. On the flip-side of this, people are very happy to talk about their bad experiences, and will warn others off buying their insurance from firms they feel have tried to find a loophole so they can avoid paying out.