Given insurance is all about a promise, hopefully this weeks TFT will resonate with my insurance colleagues.
One of the major challenges in many relationships that we have, be they personal, professional, or otherwise, is a lack of delivery. It seems like a simple thing, but this is something that many people can fail to do, and that is following through on a commitment. It is important to mention though that it is to everyone's benefit to set terms of engagement for any promise - the most important criteria, in my humble opinion, is time. Give yourself a date to a task by, then you know what you're working towards